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CONTACT DETAILS: , personnel@yamaha-motor.co.uk

An opportunity has arisen within our After Sales department for a Senior Customer Service Coordinator to join our head office in Woking, Surrey.

Reporting to the Manager, Aftersales the successful applicant will be responsible for team leading and conducting performance reviews with one other Customer Service Coordinator in order to produce the highest levels of customer service for improving the experience to end users of Yamaha products.

Aside from our Dealer Network, our Customer Contact Centre is the main touch point for our consumers aftersales product enquiries and issues; part of this roles key accountabilities will be to ensure that it delivers against contract, their performance is monitored and operational improvements are delivered.

You will be expected to liaise with colleagues internally as well as with our business partners within our extensive dealer network to create positive relationships for bringing issues to their conclusion, with the customer needs always in mind with every action and in each communication. Types of customer interactions can take on all forms and be related to product recalls, warranty, technical, used machine or marketing retail campaigns etc.

This position will be expected to take the day to day responsibility of managing workload in regards to customer service enquiries and its related administration. Applicants should be able to demonstrate strong organisational skills and examples of where they have previously implemented processes to improve efficiency.

Those that apply should expect to receive regular training on our products and Consumer Law regulations and will need to take their own responsibility for keeping such knowledge up to date to ensure success within the role. An understanding or previous experience of dealing with contact centres will be considered an advantage when being reviewed for this position.

This is an office based role and you should be within a reasonable commuting distance of Yamaha UK’s HQ near Woking.

Occasional travel including assistance at national shows and other promotional events will be expected and you should hold a full car licence.

In return we can offer you a competitive salary, enrolment onto an attractive defined contribution pension scheme and private health cover after a year as well as other unique benefits.

If you believe you are ready for the challenge then please send your up to date CV with a covering letter (including your salary expectation) to:
Personnel Dept., Yamaha Motor Europe NV, Branch UK, Unit A2 & A3 Kingswey Business Park, Forsyth Road, Sheerwater, Surrey GU21 5SA
or Email: personnel@yamaha-motor.co.uk

Closing Date Monday 12th July 2021

No agencies please